In summary, RFM Direct is a powerful tool for marketing analytics that offers a multitude of benefits, from precise customer segmentation to optimizing marketing campaigns and improving profitability. It is a valuable asset for any business looking to maximize the effectiveness of its marketing strategies.
When using RFM Direct to analyze your customer base, certain key metrics play a vital role in evaluating your customers' purchasing behavior.
The recency metric evaluates how long ago a customer interacted with your business. It is often measured in days since the last interaction. The lower the recency, the more active and engaged the customer is.
Frequency measures how many times a customer has made a purchase or interacted with your business in a given period. It is generally measured in the number of interactions on a monthly or annual basis.